Live Conference PRO™ - Web Seminar Support Ticket System

Submit a Support Ticket

This form will allow us to provide you with fast, efficient help.

Please tell us about your computer and how you are using the meeting room.

All fields marked with an * are required to submit this form.

Have you researched the Solution Database (FAQ)?* The Solution Database provides fast and easy answers to most questions. Please use it before submitting a Support Ticket.
Have you researched the Free Multi-Media Tutorials?* The tutorials teach you how to properly use every room feature. Please use this free resource before submitting a Support Ticket.

Operator/Guest Specific Information:

How are you logging in?*
What meeting room version is installed?* How to check the version number.
What is your screen resolution?* How to check the screen resolution.
What Operating System are you using?* How to check the Windows version.
What Service Pack is installed?* How to check the service pack version.
What Model/Type CPU processor is installed?* How to check the model/type of processor installed.
What Speed is your computer CPU processor?* How to check the CPU processor speed.
How much RAM does your computer have?* How to check the amount of RAM memory.
What is your default web browser?*
What type of connection do you have?*

Your First Name?*
Your Last Name?*
Your Email Address?*
Your Phone Number?
Your Country?

Meeting Room Specific Information:

What features were being used?*	Hold CTRL key to make multiple selections.
What Guest Rights were checked?*	Hold CTRL key to make multiple selections.

Were you using any of these features:
The Full Screen and Audio Recorder?
The Full Screen and Audio Player?
The Audio Player?

Explain The Error or Help You Need:

Please provide a detailed description.*

You may include a ZIP file containing screenshots and log files.

File Upload

How can we reproduce this problem? (If applicable)

Your IP address will be submitted with this support ticket.

Our support team will respond via email in the shortest possible time.