Solutions for Best Screen Share Performance

Check that your computer is using the latest version of Java, click here to update.

Check that your computer is using the latest version of the Adobe flash player, click here to update.

Try to broadcast your desired content using the default screen capture area (red rectangle) that appears when the Share Desktop tool appears. The default screen capture area reduces the amount of bandwidth required.

Internet Connection Speed Upload and Download Requirements

Slow performance can also be attributed to insufficient upload or download speeds.

The minimum upload and download speed required is 200 kbps. You can check your upload speed by logging in to the meeting room and then clicking the Next button until you reach the Check Bandwidth screen in the Audio Video Wizard, then click the Start Test button.

If you are testing using 2 computers, one to send and the other to receive, you may notice unusual latency, only to the meeting room using only one computer.

If you are using a shared Internet connection, make sure others are not already streaming video or other media such as YouTube or NetFlix as this reduces the amount of bandwidth available.

Close any programs that might also be using the Internet connection.

 

Live Video Conferencing

Learn how to use live video conferencing to add credibility to everything you say, builds trust, increase your effectiveness in the meeting, and create an immediate connection between you, your clients and prospects.

 

 

Present Video

Learn how to show a YouTube or pre-recorded video during a meeting.

 

 

Video Postcard Studio

Learn how to use the Video Postcard studio to create and publish video presentations with automated redirects to your call-to-action page.

 

 

Document Center

Learn how to use the Document Center to shares files without the limitations of email. Share files with Guests who are logged in to your meeting room. Allow people to download files from your Document Center without being logged in to your meeting room.

 

 

Web Seminar Recorder

Learn how to create screen recorded video presentations and see the numerous ways you can present and provide access to the recording.

 

 

How to Invite Guests

Learn 5 unique ways that you can allow Guests to join your meetings.

 

 

How to Manage Guest Rights

When Guests login they will automatically have the rights to use the public and private text chat feature. To remove these rights for all Guests, or to grant rights to use other features, in the meeting room, click the 'Guest Rights' button, click 'All Guests' from the menu, check or uncheck the desired rights, then click 'OK'.

Important: One of the common mistakes made by an inexperienced web meeting host is in not properly managing Guest rights. For example, when granting rights such as voice to all Guests, you run the risk of people speaking out of turn. This can become a distraction during your meeting. If you grant a right such as voice to all Guests, instruct everyone to press their Talk/Hands-Free button only when it is their turn to speak.

 

Text Chat Messaging Options

When you have a large number of Guests and want to send a private message directly to one specific person, just type the following: @Samantha and then your message.

Example: @Samantha Hi Samantha, are you enjoying the presentation?

If the username of the person you want to chat with contains one or more spaces, type the following: @"The username here" (use double quotes as shown)  and then your message.

Example: @"Samantha Jones" Hi Samantha, are you enjoying the presentation?

 

Flash Player Assistance

"The Adobe Flash Player Settings does not allow me to select Allow/Deny."

The following steps are a work-around for this problem:

1. Go to: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html

2. Go to: The Website Privacy Settings tab (it's the one that looks like a monitor with an eye on it).

3. Scroll down the Visited Websites list until you find liveconferencepro.com now select that line.

4. Change the privacy setting to Always allow.

 

Audio (VoIP) Set-Up Assistance

When using the VoIP (Talk Hands-Free) feature, you will need a headset with a built-in microphone to plug into your computer. Using your built-in computer microphone or externally connected microphones is NOT recommended, as it can create an echo and feedback and some external devices are not compatible with the meeting room.

Recommendations for USB Headsets:

Cyber Acoustics AC-850 Internet Communication USB Stereo Headset
Logitech USB Headset H390

Audio Set-Up (for Windows)

1. Close all web browsers.

2. Plug-in your USB headset.

3. Click on the Start button and, in the search box, type Manage audio devices.

4. In the results, click on the Manage audio devices link.

5. Click on your Speakers USB headset audio device, then click the Set Default button.

6. At the top of the window, click to open the Recording tab.

7. Click on your Microphone USB headset audio device, then click the Set Default button.

8. Navigate to the Audio Wizard by logging in to the meeting room as a Host or Guest.

9. Select your USB headset from the prompts in the Audio Setup Wizard.
   
   Note: Mac users will need to first select the USB device under
             System Preferences > Sound > "input" and "output" menus.

Audio Set-up a USB microphone (for Mac)

In the Audio Midi Setup application in Utilities, go to Audio > Open Aggregate Device Editor.

Check each of the following:

1. Your USB microphone.

2. An additional input device, for example, Line In.

3. An output device

4. Select this new aggregate device within the Audio Wizard.

 

Java Assistance

Note: Both the Share My Desktop and Screen Recording tools require Java version 1.7 or newer.

If your computer encounters a problem when trying to run either of these tools, please follow the steps below.

1. Click here to ensure Java is installed on your computer.
2. Check to see if our secure, Java plug-in is enabled in the web browser.

 

Recording Options and Set-Up

To record the audio of you speaking PLUS the audio from others, there are only 2 options available:

1. Login using a second computer and record the audio from there, (Windows users see below) or...

2. Use a Mac computer. The sound devices allow recording of the audio simultaneously through multiple channels, for example; from the mic AND speakers at the same time.